Legal

Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE AND TERMS OF PURCHASE

UPDATED AS OF JANUARY 13, 2025

Introduction and acceptance of conditions

These general terms and conditions of sale and purchase (hereinafter the " conditions ") govern all transactions made with PRETTYINSIDEOUT INC. (hereinafter " PIO "), including with respect to prices, payments, taxes, currencies, delivery, returns, exchanges, credits, refunds and applicable warranties, subject to the mandatory provisions of the Consumer Protection Act (hereinafter the " CPA ").

Any order placed with PIO constitutes full and complete acceptance of the conditions.

Order

All orders are subject to acceptance and confirmation by PIO. PIO reserves the right to refuse, cancel, or limit any order, for example, in cases of suspected fraud, obvious error, unavailability of an item, or failure to comply with the terms and conditions.

Payment

All payments are due immediately upon placing any order.

The accepted payment methods are:

credit cards (Visa, Mastercard and American Express);
accelerated payment methods such as Shop Pay, Shop Pay Installments (subject to availability), Apple Pay, Google Pay and PayPal Express Checkout.

All payments can be authorized and then captured automatically or manually depending on the payment method used and applicable security settings. If a payment cannot be captured within the time frame imposed by the customer's financial institution, the order may be canceled without further notice.

Prices, currency and taxes

All prices displayed on the PIO website (hereinafter the " Site ") are in Canadian dollars (CAD). Any currency conversion tool that may be accessible on the Site is provided for informational purposes only.

All orders are processed and invoiced in Canadian dollars (CAD), regardless of the currency selected during browsing. Depending on the circumstances, the customer's financial institution may apply currency conversion fees or other bank charges, which remain entirely the customer's responsibility.

All applicable taxes (GST, QST or other taxes payable depending on the jurisdiction) are calculated automatically at checkout, based on the billing and/or delivery information provided.

Delivery

Delivery is provided by third-party carriers selected by PIO.

Delivery times are provided for informational purposes only and may vary beyond PIO's control. PIO cannot be held responsible for delays caused by carriers, customs authorities, or any event beyond its control.

Delivery conditions:

Canada: Free shipping on orders over $299.00 CAD (insurance included); a flat rate of $9.99 for standard shipping and $14.99 for Xpress Post shipping apply to orders below this amount.
International: fees calculated at the time of purchase;
Pio insures your package during transport
Signature required upon delivery to ensure the security of the package.

Return – Timeframe and eligibility

Items can be returned within five (5) days of receipt.

Eligibility requirements:

clean, unworn, unwashed and undamaged items;
original labels and packaging intact;
Regarding shoes, the fitting must be done only on a carpeted surface or a surface that will not leave any marks from the fitting. Fitting instructions are provided in your order confirmation email and in the order itself.

Any return that does not comply with these conditions may be refused, at PIO's discretion.

Return – Procedure

The return process is handled exclusively through the customer account. To do so:

access the "My Orders" section;
select the "Request a return" option;
We will reply to your email as soon as possible; you may be asked to provide evidence, photos, or documents.
return the item in its original packaging and with its tags in an undamaged condition.
Return shipping costs: Canada: "We offer a prepaid label upon request."

USA: "Returns are at the customer's expense."

PIO will inspect the item upon receipt.

Store credit and exchange

Items returned in compliance will result in the issuance of a store credit, within approximately seventy-two (72) hours following validation of the return.

Shop credit:

is complete, personal and non-transferable;
can be used throughout the store, with no expiry date;
can be used to purchase any item, present or future.

Items purchased using store credit are subject to the same return conditions.

Non-returnable items

The following are not eligible for return:

worn, washed or damaged items;
shoes whose soles are marked or whose protective film has been removed;
items identified as non-returnable at the time of purchase.

Defective or non-compliant items

In the event of a manufacturing defect or damage occurring during transport, PIO undertakes, at its discretion:

either to replace the item with an identical or equivalent item, if available;
either to issue a store credit or a refund, including the initial delivery charges.

Any request to this effect must be submitted within five (5) days of receipt of the article in question, accompanied by sufficient supporting evidence.

Guarantees and authenticity

All items sold by PIO are authentic and sourced from authorized retailers or certified partners.

Each item is offered in brand new condition and undergoes rigorous inspection to ensure quality, integrity and conformity before shipment.

In rare cases, some items may have been briefly worn for strictly professional purposes, such as during photo shoots or the recording of various content, without this affecting their condition, hygiene, value, or newness as defined by commercial practices. These items are always carefully checked before being offered for sale.

Where applicable, luxury items are accompanied by their official certificate of authenticity or any other element that attests to their authenticity, in accordance with the practices of the brand or supplier.

Slight variations may also be observed in the packaging or the presence of certain original labels. An original label may or may not display the retail price, depending on the practices of suppliers or affiliated brands, without affecting the authenticity, quality, or value of the item.

The rights provided by law, such as those relating to hidden defects or the conformity of an item, remain applicable.

User-generated content (UGC)

By posting content, such as reviews, photographs, videos or any other similar content, the user grants PIO a non-exclusive, worldwide and royalty-free license to use, reproduce and distribute this content for advertising, marketing, communication and customer experience improvement purposes, on its platforms and digital media.

The user remains solely responsible for the content they publish and guarantees that they hold the necessary rights to authorize its use by PIO, without infringing on the rights of third parties or breaking the law.

PIO reserves the right to refuse, moderate or remove any content deemed inappropriate, illegal or contrary to its values.

To the extent permitted by law and where the use in question is beyond its control, PIO disclaims all liability for any consequences that may arise from the use, by third parties, of user-generated content.

Intellectual property

The site's content, including texts, images, photographs, videos, graphics, logos, layouts and other visual and graphic elements, is a collection of intellectual property assets protected by law and belonging to PIO.

Any use, reproduction, distribution, modification or exploitation of this content is strictly prohibited without the prior written authorization of PIO.

Personal data

The collection and processing of personal information is carried out in accordance with the law.

Full details are provided in PIO's Privacy and Personal Information Protection Policy .

Force majeure

PIO cannot be held responsible for any delay in the performance of its obligations or for any failure to perform its obligations resulting from an event beyond its control constituting a case of force majeure within the meaning of the Civil Code of Quebec , including natural disasters, labour disputes, technical failures, service interruptions, failures of carriers or suppliers or any other unforeseeable and irresistible circumstance.

In the event of force majeure, the affected obligations are suspended for the duration of the event. PIO undertakes to resume the performance of its obligations as soon as the situation allows.

If the circumstances of force majeure continue beyond a reasonable time and make performance definitively impossible, each party may terminate the transaction, subject to the mandatory provisions of the LPC, without compensation, damages, or compensation, except, where applicable, for the reimbursement of sums paid for services not performed.

Change of conditions

PIO reserves the right to modify these terms and conditions without prior notice. Modifications take effect immediately upon publication on the website.

Applicable law and jurisdiction

The site and the terms and conditions are governed and interpreted in accordance with the laws of the province of Quebec and the applicable federal laws of Canada.

Any dispute arising from the use of the site or the interpretation or application of the conditions shall be submitted to the exclusive jurisdiction of the competent courts of the province of Quebec and/or the Federal Court of Canada before the judicial district of PIO's head office, namely Longueuil.

Contact and assistance

For any comments, questions or needs related to the conditions, the procedure to follow is to send an email to the email address info@prettyinsideout.ca .

Privacy Policy

PRIVACY AND PERSONAL INFORMATION PROTECTION POLICY

Updated as of January 13, 2025

Introduction and commitment

At PrettyInsideOut Inc. (hereinafter " PIO "), the protection of personal information is a strategic component of our business model and our relationship of trust with our clients, partners and collaborators.

PIO acknowledges its responsibility for the personal information it holds, which is treated confidentially, except as required by law. Any person who, in the course of performing their duties related to PIO or carrying out a mandate entrusted to them by PIO, has access to personal information, is required to take all reasonable steps necessary to ensure its confidentiality and security.

This privacy and personal information protection policy (hereinafter the “ policy ”) aims to explain clearly and transparently how PIO collects, uses, communicates, retains and protects personal information in the course of its operations and activities, including but not limited to its website (hereinafter the “ site ”) and its other digital platforms.

PIO is committed to complying with applicable laws, including:

the Act respecting the protection of personal information in the private sector ;
the Personal Information Protection and Electronic Documents Act ;
and, where applicable, the General Data Protection Regulation (hereinafter the “ GDPR ”).

Scope

This policy applies to any individual whose personal information may be collected, used, disclosed, or stored by PIO, including:

the users of the site;
PIO's clients and subscribers to communications;
PIO suppliers, partners and service providers;
job applicants and PIO staff members.

Definitions

For policy purposes:

personal information: means any information relating to a natural person which allows him or her to be identified, directly or indirectly, and any information which, by its nature or the context surrounding its use or disclosure, gives rise to a high degree of reasonable expectation of privacy, including financial or payment information;

confidentiality incident: refers to an unauthorized use, disclosure or access to personal information, as well as its loss or any other breach of its security – by way of example, confidentiality incidents may include unauthorized access to a system, inadvertent disclosure to a third party, loss or theft of documents containing personal information or computer intrusion;

subcontractor: refers to any agent, consultant, data manager, partner, service provider or other service provider who processes personal information on behalf of PIO;

Privacy Impact Assessment (hereinafter " PIA "): refers to the analysis aimed at assessing the risks associated with a project involving personal information.

Consent

PIO collects, uses and discloses personal information only with the consent of the individual concerned, except where the law permits or requires otherwise.

Consent may be express or implied depending on the nature and sensitivity of the personal information. It may be withdrawn at any time, subject to legal or contractual restrictions. However, withdrawing consent may limit access to certain PIO services or features.

Personal information collected and its purposes

Personal information collected

PIO can collect, among other things:

identification and contact information;
transactional information (delivery address, payment information handled by specialized providers, etc.);
information relating to user preferences and experience;
information related to communications with PIO;
technical information (IP address, connection logs/cookies , etc.).

Purposes

Personal information is collected primarily for the following purposes:

to offer and improve products and services;
to process orders and provide customer service;
to manage user accounts;
to ensure security and prevent fraud;
to comply with applicable legal obligations;
to perform internal analyses;
to transmit communications, conditional upon obtaining the required consent.

PIO restricts the collection of personal information to what is necessary for these purposes.

Use and disclosure of personal information

Personal information may be disclosed:

to subcontractors acting on behalf of PIO (hosting, payment, delivery, marketing, technologies, etc.);
to the competent authorities, when required by law;
to professional advisors, when necessary.

PIO ensures that its subcontractors offer sufficient guarantees regarding the protection of personal information and only access it to the extent necessary to fulfill their mandate.

In the event that personal information is disclosed outside the province of Quebec, PIO ensures that a privacy review is conducted to assess the level of protection offered.

In certain limited contexts, such as fraud prevention, transaction security, or payment processing, PIO may use decision-making processes based solely on automated processing of personal information. If such a decision produces legal effects or has a significant impact on the individual concerned, that individual may, in accordance with the law, obtain information about the personal information used, the main factors that led to the decision, and the reasons behind it, and may submit comments or request that such a decision be reviewed.

Connection cookies/ cookie files

PIO uses cookies to improve the browsing experience, analyze site usage, and personalize its content. Users can manage their preferences through their browser settings.

Security, access and conservation

PIO implements reasonable administrative, technical and physical security measures to protect personal information against loss, theft, unauthorized access, use and disclosure.

Access to personal information is limited to those individuals who require it in the course of performing their duties related to PIO or in carrying out a mandate entrusted to them by PIO.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, and then securely destroyed or anonymized.

Rights of the persons concerned

Anyone can:

request access to their personal information;
request the correction of their personal information;
to file a complaint regarding the handling of one's personal information.

In certain circumstances specifically provided for by law, a person concerned may also request the deletion, de-indexing or limitation of the dissemination of personal information about him or her, in particular when its communication or retention infringes on his or her privacy or contravenes applicable legislative provisions.

All requests and complaints are considered by PIO on a case-by-case basis, in accordance with the legal framework in force at that time.

All requests and complaints must be addressed and formulated to the person responsible for the protection of personal information at PIO, who is identified in Article 12 of the policy and who will respond within the time limits provided by law.

Children under fourteen (14) years old

PIO does not knowingly collect personal information from children under the age of fourteen (14) without the consent required by law. If PIO learns that it has inadvertently collected such information, it will take reasonable steps to destroy or anonymize it, subject to applicable legal obligations.

Privacy incidents

PIO maintains a confidentiality incident management process and keeps a record of confidentiality incidents, whether or not they present a risk of serious harm.

As soon as an incident presents a risk of serious harm, PIO promptly notifies:

the Access to Information Commission;
the people involved;
any other entity that may contribute to reducing the risk.

The register of confidentiality incidents is kept for a minimum period of five (5) years from the date on which PIO became aware of the incident.

Person responsible for the protection of personal information

PIO designates a person responsible for the protection of personal information, Ms. Emanuelle ROBITAILLE, who is notably responsible for:

to ensure the application of the policy;
to oversee the management of confidentiality incidents;
to keep a record of confidentiality incidents;
to coordinate the EFVP;
to respond to access requests and complaints.

For any comments, questions, or needs related to the policy or personal information, please send an email to Ms. Robitaille at info@prettyinsideout.ca . A response will be provided no later than the thirtieth (30th ⁾ day following receipt of such an email.

People located outside the province of Quebec

When personal information is subject to the GDPR or any other applicable foreign legislation, the mandatory provisions of that legislation prevail in case of conflict.

Policy modification and acceptance

PIO reserves the right to modify this policy at any time. The current version is always the one published on the website. Continued use of the website constitutes acceptance of both the policy and any modifications thereto.

Applicable law and jurisdiction

The site and policy are governed and interpreted in accordance with the laws of the province of Quebec and the applicable federal laws of Canada.

Any dispute arising from the use of the site or the interpretation or application of the policy shall be subject to the exclusive jurisdiction of the competent courts of the province of Quebec and/or the Federal Court of Canada before the judicial district of PIO's head office, namely Longueuil.

Shipping

Delivery is provided by third-party carriers selected by PIO.

Delivery times are provided for informational purposes only and may vary beyond PIO's control. PIO cannot be held responsible for delays caused by carriers, customs authorities, or any event beyond its control.

Delivery conditions:

Canada: Free shipping on orders over $299.00 CAD (insurance included); a flat rate of $9.99 for standard shipping and $14.99 for Xpress Post shipping apply to orders below this amount.
International: fees calculated at the time of purchase;
Pio insures your package during transport
Signature required upon delivery to ensure the security of the package.

Return Policy

At PrettyInsideOut , every piece is selected with the conviction that it should be a "no-brainer." If, however, a piece doesn't quite fit into your wardrobe as you envisioned, we're here to help.

Items can be returned within five (5) days of receipt.

Eligibility requirements:

clean, unworn, unwashed and undamaged items;
original labels and packaging intact;
Regarding shoes, the fitting must be done only on a carpeted surface or a surface that will not leave any marks from the fitting. Fitting instructions are provided in your order confirmation email and in the order itself.

Any return that does not comply with these conditions may be refused, at PIO's discretion.

Return – Procedure

The return process is handled exclusively through the customer account. To do so:

access the "My Orders" section;
select the "Request a return" option;
We will reply to your email as soon as possible; you may be asked to provide evidence, photos, or documents.
return the item in its original packaging and with its tags in an undamaged condition.
Return shipping costs: Canada: "We offer a prepaid label upon request."

International: "Returns are at the customer's expense."

PIO will inspect the item upon receipt.

Store credit and exchange

Items returned in compliance will result in the issuance of a store credit, within approximately seventy-two (72) hours following validation of the return.

Shop credit:

is complete, personal and non-transferable;
can be used throughout the store, with no expiry date;
can be used to purchase any item, present or future.

Items purchased using store credit are subject to the same return conditions.

Non-returnable items

The following are not eligible for return:

worn, washed or damaged items;
shoes with marked soles;
items identified as non-returnable at the time of purchase.

Defective or non-compliant items

In the event of a manufacturing defect or damage occurring during transport, PIO undertakes, at its discretion:

either to replace the item with an identical or equivalent item, if available;
either to issue a store credit or a refund, including the initial delivery charges.

Any request to this effect must be submitted within five (5) days of receipt of the article in question, accompanied by sufficient supporting evidence.

Terms of Use

Updated as of January 13, 2025

Introduction and acceptance of conditions

PrettyInsideOut Inc. ( hereinafter " PIO ") is a private company operating in the fashion sector, offering a selection of clothing and related items through its website ( hereinafter the " site ").

The site constitutes a digital showcase, even a space for discovery and interaction with the world of the PIO brand.

By accessing, browsing, or using this website in any way, you acknowledge that you have read, understood, and agree to be bound by these terms of use ( hereinafter the " Terms "). If you do not agree to the Terms, please leave the website immediately.

PIO reserves the right to suspend or terminate access to the site, without notice, if it believes that the conditions are not being met.

Absence of a contractual relationship and scope of information

Use of the site does not create any contractual, commercial or other relationship between you and PIO, except to the extent provided by separate terms applicable to a transaction entered into via the site and in cases provided for by law.

The site's content, including product descriptions, photographs, prices, availability and other information, is provided for informational and promotional purposes only, and is subject to change, errors or omissions.

No information on the site constitutes a firm offer, guarantee or commitment on the part of PIO, unless expressly stated otherwise in separate conditions and except as required by law.

Children under fourteen (14) years old

The PIO website and services are not intended for children under fourteen (14) years of age.

The use of the site and the use of PIO services by a person under this age requires the supervision and approval of a parent or legal guardian, who remains responsible for the actions taken and transactions carried out.

Accuracy of information and limitations

PIO makes reasonable efforts to ensure the accuracy of the information published on its website.

However :

Product descriptions may contain inaccuracies or be changed without notice;
The images are shown for illustrative purposes only and may differ slightly from the actual product;
Prices, promotions and availability may be changed or withdrawn at any time.

PIO reserves the right to correct any error, inaccuracy or omission as soon as it becomes aware of it, without incurring any liability, except in cases provided for by law.

Intellectual property and usage rights

The site's content, including texts, images, photographs, videos, graphics, logos, layouts and other visual and graphic elements, is a collection of intellectual property assets protected by law and belonging to PIO.

PIO grants a limited, non-exclusive, and revocable license to view, display, print, or download the site's content for personal and non-commercial purposes, provided that:

the content must not be modified;
all intellectual property notices are preserved;
the content must not be used for commercial or promotional purposes.

Any other use, reproduction, distribution, modification or exploitation of this content is strictly prohibited without the prior written authorization of PIO.

Hyperlinks

No hyperlink to the site may be created without the prior written consent of PIO.
Any unauthorized linking, such as framed, mirrored or deep links, is prohibited.

This website may contain links to third-party websites. PIO has no control over these websites and accepts no responsibility for their content or operation. Accessing these websites is at your own risk.

Unsolicited communications

It is strictly forbidden to use the contact details on the site to transmit, distribute or facilitate the sending of emails, promotional messages or other unsolicited communications to PIO or its representatives.

No warranty and exclusion of liability

The site and its content are provided "as is," without warranty of any kind. PIO does not guarantee:

continuous or uninterrupted access to the site;
the absence of errors, technical failures, viruses or programs of an invasive or destructive nature;
absolute security of data transmissions over the Internet.

To the maximum extent permitted by law, PIO excludes its liability for direct or indirect damages arising from the use or inability to use the site or any component thereof.

Change of conditions