Frequently Asked Questions (FAQ)
PIO DNA: A CONSCIOUS LUXURY
Understanding our mission and the origin of our selections.
Each item is a personal selection by Emmanuelle
Robitaille, our founder. Her eye seeks the structure, the
material and that particular emotion that transforms a garment
in an affirmation of self.
This is our radical response to overconsumption. At PIO, we have made the conscious choice not to participate in any new textile production. Each piece comes from existing inventories (retailer unsold stock, private selections), hand-selected for its timelessness and exceptional quality. Buying from us means giving new life to beauty that has already been created.
THE AUTHENTICITY AND TRAVELS OF OUR PIECES
Total transparency regarding condition and labeling.
All our parts are new and in perfect condition. They come from
End-of-line luxury stock or private selections. If a piece
presents a minor peculiarity due to its storage
Previously, we always indicated it transparently in the
product sheet.
Yes, without exception. All our parts come from
exclusively from authorized retailers or certified partners.
They are guaranteed to be 100% authentic.
This is evidence of the coin's journey towards economics.
circular. According to our agreements with certain designers, it sometimes happens that
the price tag is removed, crossed out or the tag
the brand name should be discreetly marked. This does not affect the
Quality; it's the hallmark of responsible luxury.
We advocate for "capable" luxury. The PIO price is calculated
to be fair and accessible. If an original price is still
visible, consider it a vestige of the former life of the
clothing in the traditional distribution network.
SIZES AND ADVICE (YOUR FIGURE)
Total transparency regarding condition and labeling.
Since every designer has their own standards, we measure each selection
Flat, in inches. These measurements can be found in the description of
each product. PIO Tip: Measure your favorite garment at home and compare the measurements! SEE THE SIZE CHART
Absolutely! Use the messaging bubble on the website. We
We respond within 24 working hours and will gently guide you.
ORDERS AND PAYMENTS
A smooth and serene experience.
Visa, Mastercard, American Express, Apple Pay, Google Pay and
PayPal Express.
Yes, via Shop Pay Installments. We encourage consumption
"Capable" rather than "guilty": elegance
It should remain a pleasure, without financial pressure.
CONSCIOUS SHIPPING AND LOGISTICS
A humble, fast and transparent delivery.
We ship all over Canada from our headquarters on
the South Shore of Montreal. Once confirmed, we prepare your
Orders are processed within 24 to 48 business hours.
The fees are calculated at checkout. We are happy to offer the
Free shipping in Canada on all orders
$249 and up .
We practice a "humble ecology": no
Overpackaging. We favor minimalist and recycled packaging.
with even greener options available in the cart. You
You can also participate in reforestation with the Tree app
Add to cart. Ultimately, our selection is in itself a big step towards
conscious and responsible consumption.
RETURNS AND REFUNDS
Because elegance deserves to be perfect.
If a piece doesn't resonate with you, you have 5 days
following receipt to request a return. The item must be
in its original condition, unworn and with all its tags.
Note: Items marked "Final Sale" and the
Underwear is not returnable.
Go to your customer portal and locate the order for
which one you wish to request a return for. SEE OUR TERMS AND CONDITIONS .